Shipping
We ship via USPS and UPS depending on the size and weight of the package, and destination. Be sure to add us to your address book when you receive your confirmation email, and watch your email for shipping updates which will include tracking information.
If you need expedited shipping, please email hello@tikitrundle.com to make arrangements.
Local Pick-up
If you are in the Twin Cities metro and prefer to pick up your order, please email hello@tikitrundle.com to make arrangements. We will refund all shipping costs for local pick-ups.
Refunds & Returns
We value your patronage and want you to enjoy your new accessory decor as much as we enjoy making it. As such, our return and refund policy is simple:
If any of our products arrive at your door in a compromised condition or do not work, function or perform as expected within a reasonable time of purchase, we will work with you to make your purchase right.
Please email hello@tikitrundle.com and include the following information:
- your name
- date of purchase
- order number (or, if applicable, the location of purchase)
- item in question
- a brief description of the issue
We will process your request and be in touch within 2 business days. Exchanges and/or refunds will be processed within 5-7 business days (thanks for your patience).
For questions of any kind, you may also call our customer service line at sixonetwo-819-6226.